The Home Lumber Academy exists to develop confident, knowledgeable, and service-focused employees who help customers get their projects done right the first time.
In today’s retail environment, customers have many choices. What sets Home Lumber apart is not just the products we carry — it’s the experience we provide and the expertise we offer.
This training program is designed to:
- Build a consistent, high level of customer service across every location
- Equip employees with the skills to understand projects and recommend the right solutions
- Improve sales, margin, and efficiency through better daily decisions
- Create a culture of accountability, professionalism, and pride in the store
At its core, the Home Lumber Academy is about transforming employees from order takers into trusted advisors — people customers rely on, return to, and recommend to others.
Curriculum
- 1 Section
- 1 Lesson
- 2 Minutes
- LESSON 1: The Trusted Advisor Mindset2
Instructor
This training program is designed to:
Build a consistent, high level of customer service across every location
Equip employees with the skills to understand projects and recommend the right solutions
Improve sales, margin, and efficiency through better daily decisions
Create a culture of accountability, professionalism, and pride in the store
This training program is designed to:
Build a consistent, high level of customer service across every location
Equip employees with the skills to understand projects and recommend the right solutions
Improve sales, margin, and efficiency through better daily decisions
Create a culture of accountability, professionalism, and pride in the store